Equipment Maintenance Made Easy

MedX Surveillance simplifies equipment maintenance for diagnostic devices such as GeneXpert and TruNAT machines. Our system is designed to improve equipment uptime and reliability for TB, HIV, and other disease testing.

START FREE PILOT

EQUIPMENT MAINTENANCE

Issue Reporting and Tracking

Our maintenance module allows for easy reporting of issues with diagnostic devices, including issues related with computers, modules, software, and others. Serial numbers for the machine, computer, and failed modules can be logged to ensure accurate identification and tracking.

START FREE PILOT

EQUIPMENT MAINTENANCE

Attach Supporting Documents and Images

When reporting an issue, users can attach supporting documents such as installation qualification reports, system log reports, and result archive reports, as well as photographs of the issue. These attachments help maintenance teams quickly understand and resolve problems.

START FREE PILOT

EQUIPMENT MAINTENANCE

Real-Time Maintenance Status

With MedX Surveillance, you can monitor the real-time status of maintenance requests, from initiation to completion or closure. This allows you to keep track of ongoing maintenance tasks and ensure timely resolution of issues.

START FREE PILOT

EQUIPMENT MAINTENANCE

Streamlined Communication

With our maintenance module, communication between labs and maintenance teams is streamlined, reducing downtime and ensuring faster issue resolution. MedX Surveillance keeps your diagnostic devices running efficiently, so you can focus on providing accurate and timely test results for your patients.

START FREE PILOT

EQUIPMENT MAINTENANCE

Maintenance History

MedX Surveillance maintains a complete history of maintenance requests, allowing you to track the performance of your equipment over time and identify recurring issues. This valuable information can help you make data-driven decisions for equipment upgrades and replacements.

START FREE PILOT